Latest Updated Version: [October 2025]
At Slimline Design, we want you to love your purchase. If something isn’t right, we’re here to help — simply review the information below to understand how returns and refunds work.
Eligibility for Returns
We accept returns within 14 days of delivery, provided that the item meets the following conditions:
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The product is unused, undamaged, and in its original packaging
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The item has not been installed, modified, or altered in any way
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You can provide proof of purchase (e.g. order confirmation email or invoice)
If an item is returned and does not meet these conditions, we reserve the right to decline the return or issue a partial refund.
Change of Mind Returns
If you’ve simply changed your mind or ordered the wrong item, that’s okay — we can accept a return if it meets the conditions above.
However, please note:
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The buyer is responsible for all return shipping costs
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Original shipping fees are non-refundable
- There will be an re-stocking fee of 20% of the product cost
We recommend using a tracked postal service to ensure your item reaches us safely.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrectly supplied, please contact us within 48 hours of delivery at info@slimlinedesign.com.au.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
Once verified, we’ll arrange a replacement, exchange, or full refund at no additional cost to you.
Return Process
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Contact us first
Email us at info@slimlinedesign.com.au with your order details and reason for return. -
Wait for approval
Once your return is approved, we’ll provide return instructions and a return address. -
Send your item back
Pack the product securely in its original packaging and ship it using a tracked method. -
Inspection & refund
Once received, we’ll inspect the item and process your refund within 3–5 business days. You’ll receive an email confirmation when your refund has been completed.
Refunds are issued to the original payment method only.
Non-Returnable Items
Please note that we cannot accept returns on:
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Products that have been installed or fitted to a vehicle
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Items that have been modified, damaged, or altered after delivery
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Sale or clearance items
Contact Us
If you have any questions about your return or need assistance with your order, our team is here to help.
Email: info@slimlinedesign.com.au
Business Hours:
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Weekdays: 11:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Closed on Sundays and Public Holidays
We appreciate your support and understanding.
At Slimline Design, our goal is to make your experience simple, fair, and transparent — every time you shop with us.
