Latest Updated Version: [October 2025]
At Slimline Design, we stand by the quality of our products. Every item is carefully inspected before dispatch, and we’re committed to ensuring that you receive only the best. This policy outlines your warranty coverage and how to make a claim if something goes wrong.
Warranty Coverage
All Slimline Design weathershields are covered by a 12-month warranty from the date of purchase. This warranty protects you against manufacturing defects in materials or workmanship. If a product is found to have a genuine defect within this period, we will provide a replacement part or store credit, at our discretion.
What’s Not Covered
Our warranty does not cover damage or issues caused by:
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Incorrect installation or improper fitting
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Misuse, abuse, or neglect
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Accidents or impact damage
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Normal wear and tear, including fading or minor surface marks
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Modifications or alterations made after purchase
Please note that weathershields must be installed according to the supplied instructions.
Damage resulting from forced fitment, incorrect adhesives, or third-party interference will void the warranty.
How to Make a Warranty Claim
If you believe your product is faulty, please contact us at info@slimlinedesign.com.au with the following details:
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Your order number and proof of purchase
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A description of the issue
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Clear photos or videos showing the defect
Once we’ve received your claim, our team will assess the issue and respond within a reasonable timeframe — usually 2–5 business days.
If your claim is approved, we’ll provide one of the following resolutions:
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Replacement part (for the affected component), or
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Store credit equivalent to the value of the product
Warranty Limitations
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This warranty applies only to products purchased directly from www.slimlinedesign.com.au or authorised resellers.
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Warranty coverage is non-transferable and applies only to the original purchaser.
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Proof of purchase is required for all warranty claims.
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In some cases, we may request that the faulty item be returned for inspection before issuing a replacement or credit.
Contact Us
If you have any questions about your order, delivery, or tracking, our team is here to help.
Email: info@slimlinedesign.com.au
Business Hours:
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Weekdays: 11:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Closed on Sundays and Public Holidays
Our Commitment
At Slimline Design, your satisfaction means everything to us. We take pride in offering premium-quality products and stand behind them every step of the way.
