Latest Updated Version: [October 2025]
At Slimline Design, we aim to get your order to you as quickly and safely as possible. Below you’ll find everything you need to know about our shipping process, handling times, and delivery expectations.
Shipping & Handling
All orders are dispatched from our Australian warehouse within 1–2 business days of purchase.
Transit times vary depending on your location and chosen delivery method.
Once your order has been shipped, you’ll receive a confirmation email with your tracking number so you can follow your parcel’s journey.
Delivery Timeframes
Delivery times may vary depending on your area, but as a general guide:
| Location | Estimated Delivery Time* |
|---|---|
| Metro areas (within the same state) | 1–3 business days |
| Interstate (metro to metro) | 2–5 business days |
| Regional & remote areas | 3–7 business days |
*Please note that these are estimates only. Unexpected courier delays, public holidays, or weather events may affect delivery times.
Shipping Fees
Shipping costs are calculated at checkout based on your order size, weight, and delivery location. If the stock is not in our Australia Warehouse, the shipping option will display with "UPS" which means this product will be dispatched from our overseas warehouse.
Order Inspection
We take great care when packing and dispatching your order, but please inspect your items upon delivery. If you notice any damage, missing, or incorrect items, please contact us within 48 hours of receiving your order.
To help us resolve your issue quickly, please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We’ll review your claim and get back to you promptly to arrange a replacement or refund where applicable.
Delivery Delays or Lost Parcels
Once your parcel leaves our warehouse, it’s in the hands of our delivery partners.
While delays are rare, they can happen due to weather, courier backlogs, or other external factors.
If your tracking shows your parcel as delivered but not received, please contact us right away so we can help investigate with the courier. In cases where an item is deemed lost, we’ll work with you to resolve the issue as quickly as possible.
Order Changes or Cancellations
If you need to update your shipping address or cancel your order, please contact us immediately at info@slimlinedesign.com.au. We’ll do our best to accommodate your request — however, once your order has been dispatched, we’re unable to make any changes.
If a parcel is returned to us due to an incorrect address provided at checkout, reshipping fees may apply.
Contact Us
If you have any questions about your order, delivery, or tracking, our team is here to help.
Email: info@slimlinedesign.com.au
Business Hours:
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Weekdays: 11:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Closed on Sundays and Public Holidays
Thank you for shopping with Slimline Design!
We appreciate your support and aim to make every order a smooth experience from checkout to delivery.
